Customer Service Officer

1. Follow Lighting/Henimex/Decor

- Receive RH mail

- Based on RH requirement, send mail to relate department (CP, Purchasing) check SW & Respond mail to RH

- RH agree with RS's SW & issue the PO - Export data from GTN (RH system) - Check the ship date, the cost, VSN, qty…. in RH PO

- If all information are correct → Accepted PO in GTN & send mail to RH

- Release internal SO & send to mail to relate Departments ( CP, Purchasing)

- Update tracking file

- Send mail follow up shipment weekly

- Henimex send the invoice and packing list (once all items was shipped)

- Send the invoice and packing list to Import-Export Department to create ship code in RSC-RFF system

- Confirm ship code for Henmex - Import-Export Department send RFF-invoice and packing list

- Send RFF-invoice and packing list to Henimex

- Save all invoice & packing list in CS folder to record

2. PPCC/Off orders request/AI request/Re-route

- Any PPCC request from the customer should audit- check carefully before public information to internal teams

- Follow with related internal teams to have final feedback

- Working with customers & inform the result

- Update all changed information in MRP/RSC/

- Solving all off requests from customers as dimension requests, AI request

- Support collect SPO from RH-CW and Pull new SPO

- Working with ME/technical teams to collect information & feedback customers on time

3. Other

- Check label, deduct ship code, any discrepancy on shipping documents, etc… - Any task indicated from RH CS Manager

1. Education

• Bachelor's degree in a related field.

2. Language & Computer Skills

• English: Fair communication and reading/writing skills.
• Computer Skills: Proficient in Microsoft Office (Excel, Word, Outlook); able to learn and use ERP systems.

3. Professional Knowledge

• University graduate with the ability to work independently under general supervision.
• Basic knowledge of customer service, order management, or supply chain processes is preferred.

4. Experience

• 2–4 years of relevant working experience in Customer Service, Supply Chain, Logistics, Purchasing, or related fields.

5. Competencies

• Positive attitude and strong teamwork spirit.
• Good communication and coordination skills.
• Careful, detail-oriented, and responsible.
• Good problem-solving and time management skills.

6. Personal Attributes

• Willing to take on greater responsibilities.
• Proactive and able to take initiative when required.
• Able to work under pressure and manage multiple tasks effectively.