HS Coordinator

Product Development Coordination (35%)

• Receive new inquiries, RFQs, drawings, specifications, and technical requirements from customers or Hospitality Sales team.
• Coordinate with Engineering (ME), Sourcing, QA, Compliance, Upholstery, Wood, Metal and Finish teams to evaluate feasibility and product requirements.
• Manage drawing development process from kickoff until customer approval.
• Track customer comments, technical revisions and approval status.
• Coordinate finish sample, material sample and prototype development activities.
• Support sourcing and qualification of new materials to meet project requirements.
• Coordinate technical submissions, material approvals and compliance documentation.
• Monitor sample production schedules and ensure samples are delivered according to agreed deadlines.
• Coordinate sample photography and customer review process.
• Arrange customer sample inspections and factory visits when required.
• Coordinate sample shipment via courier, air freight or sea freight.
• Ensure all approved information is communicated accurately to relevant departments for production implementation.

Project Management & Customer Service (45%)

• Act as the primary customer contact throughout project execution.
• Review purchase orders, BOQs, project specifications and commercial requirements.
• Coordinate project kickoff and handover from Sales to Operations.
• Develop and maintain project timelines covering drawings, material approvals, production, inspections and shipment.
• Monitor project milestones and proactively identify schedule risks.
• Coordinate with Planning, Production, Procurement, QA, Logistics and Compliance teams to resolve project issues.
• Manage customer-owned material (COM) process including submission approvals, receiving status and production readiness.
• Track production progress and provide regular status updates to customers.
• Coordinate customer inspections, third-party inspections and factory acceptance reviews.
• Manage shipment schedules, loading plans and delivery commitments.
• Resolve customer complaints, non-conformance issues and post-shipment concerns.
• Escalate critical risks and delays to management with proposed recovery plans.
• Ensure all customer commitments are documented and followed through to completion.

Commercial Administration & Reporting (20%)

• Maintain project files, approval logs, change registers and project documentation.
• Update, project values, shipment schedules and commercial reports.
• Track variation orders, customer changes and commercial impacts.
• Prepare project status reports for management and customers.
• Monitor project KPIs including approval lead times, sample timelines, production progress and on-time shipment performance.
• Support sales team with project history, quotation clarifications and customer information.
• Ensure accurate and complete documentation within ERP, and company reporting systems.

1. Education Background

Education & Major

• Business Administration, International Business, Supply Chain Management, Project Management, Engineering, Business English or related disciplines.

2. Foreign Language & Computer Skills

English Level

• Advanced written and verbal communication skills.

Computer Skills & Software

• Microsoft Office Suite, Advanced Excel, Power BI (preferred), ERP Systems and Project Tracking Tools.

3. Professional Knowledge

• Furniture manufacturing processes and hospitality contract furniture requirements.
• Hospitality project execution and commercial project management.
• Product development and drawing approval workflows.
• Finish, material and Customer-Owned Material (COM) management.
• Production planning and scheduling.
• International shipping and logistics.

4. Professional Experience

Related Work Experience

• Minimum 1–3 years in hospitality furniture, manufacturing, project coordination, customer service, product development or related fields.
• International customer and project management experience preferred.

5. Competencies

Technical Competencies

• Project Management & Product Development Coordination.
• Commercial Awareness & Risk Management.
• Data Analysis & Reporting.
• Customer Relationship Management.

Behavioral Competencies

• Communication & Problem Solving.
• Planning, Organization & Time Management.
• Attention to Detail.
• Cross-functional Collaboration.
• Customer Focus.
• Accountability & Ownership.